I had a little problem with one of the parts on assembly, shot them an email and had a good response in 15 minutes. I get allot of attention when kayaking in my ORU and always recommend your web site and let them know about the great customer service. The Oru Beach LT Collapsible Kayak goes from box to boat in just five minutes. I received the original order earlier in August. Love the kayak - highly recommend! I get allot of attention when kayaking in my ORU and always recommend your web site and let them know about the great customer service. Upon in inquiry, told delivery would happen Thursday. After waiting a month-ish, I finally received word that they were waiting on a shipment of parts, which was why it was taking so long. Rinses down with a hose very nicely. He had a hard time keeping a kayak in his new home because there wasn’t enough room. No problem. Fast shipping, on replacement parts. If you booked your travel outside of KAYAK or were redirected from our site to a provider's web page to complete your booking, then you'll need to get in contact with the provider directly. Oru now makes three models, the Beach LT, Bay ST and Coast XT, all using that same material in different sizes, for different uses. If it is sagging that much on the rack, from its own weight, it is sagging (the other direction) a lot more with your body weight in the center when you are paddling. Oru should require proof that the required signature has been obtained from their customers. Keep up the good work. The creation of the foldable kayak solves the storage and transportation problems which used to be the norm for kayak owners. For city dwellers without storage space or a way to transport a large kayak, for travelers, and for adventurers, we think the Oru kayaks are the best option. If you booked your travel outside of KAYAK or were redirected from our site to a provider's web page to complete your booking, then you'll need to get in contact with the provider directly. Also, I just received an e-mail stating seam channels are on the way. The Oru kayak is made from a double-layered plastic scored with permanently molded creases to allow it to easily fold away. You definitely can only take it on calmer waters unless you are a little more corageous/experienced then myself.It goes together very easily. Fast shipping, on replacement parts. This summer, I reordered the (pair) of 32" pieces, but this time I paid for the pieces ( no longer under warranty) and surprise, I received the parts in approximately 2 weeks. Oru Kayak Sporting Goods Emeryville, California 730 followers No roof rack? I had a little problem with one of the parts on assembly, shot them an email and had a good response in 15 minutes. Somehow, you have a serious glitch in your system. Keep up the good work. A perfect recreational kayak for apartment dwellers, the foldable Oru Kayak Beach LT kayak collapses to the size of a backpack and is idea for relaxing days exploring lakes and slow-moving rivers. The creation of the foldable kayak solves the storage and transportation problems which used to be the norm for kayak owners. I received the original order earlier in August. A follow-up call was made, but again, part never arrived. Maybe not to the same extent as fellow Shark Tank participants Tower Paddle Boards but it has solved a lot of problems. The hull has a 10-year UV treatment and is rated for 20,000 folds—theoretically, … When I sent them pictures their response was “it’s just aesthetic and won’t affect the performance of the kayak”. >>Check Price on ORU<< If you want a kayak that grabbed its inspiration from the kayaks in the Arctic Ocean, look no further than the best folding kayak, the Oru Coast XT. I applied through a staffing agency. A new one was ordered under warranty , but never arrived. The Oru website indicates that a signature is required when the kayak is delivered. The brand cares about durability, and their kayaks have a rating of 20,000 folds. Read honest and unbiased product reviews from our users. Well that certainly stirred the pot. I have yet to get my order and have no idea when it is due to arrive. Honestly, after the first time or two setting up the Oru Beach, we had no problems or complaints with the process. I would have happily payed for the replacements. The Oru Kayak brand is dedicated to … If either prevents you from getting into the kayak, get back out and adjust as necessary before trying again. A follow-up call was made, but again, part never arrived. I am a senior, I love being able to manage my new boat by myself. They've since strengthened it. Oru Kayak Durability. The company used to be pretty good but now I wouldn't recommend them to anybody. Did not even charge me. ORU Kayak Owners Page Like most products that Oru Kayak manufacture, this kayak is made from a single sheet of stiff, corrugated, and ridged polypropylene plastic. Your customer service team, Sammy, being one of a few, took the time to locate replacements and sent me what they could find with my order. Great boat, arrived safe and sound (ORU Beach LT)Highly recommend if you are looking for a quality REC boat that is easily carried in any car. It has taken weeks for me to get replacement part. The parts took too long to arrive and I missed my kayak trip. Be careful not to sit on the back support, and make sure that your feet are in front of the foot pegs. That’s simply poor kayak design, not a problem with rudders. Their small Inlet model is less than 10′ long and only weighs 20 pounds. The Oru Haven is essentially a two-person version of the popular Beach LT (further up this page), although you can also set it up as a fast and spacious single.. While I am pleased to have the replacement, it would have been nice to have the warranty honored. Many people want to buy a kayak and get into kayaking but they do not have space to put it or simply they do not trust inflatable kayaks. I do want say how awesome your customer service is. The kayak is fairly easy to disassemble and put back together. I cannot log into the website to check my status. The plastic pieces holding the bulkheads in on my model are weak - a known issue. At 16 feet, the Coast XT is the biggest of the fleet. Ordering was easy and technical help with picking out my accessories saved me some money, great experience and Thank you. Oru makes five different folding kayak models for you to choose from. The first time my ORU Kayak was put together, one of the 32" connectors broke. Luckily, a family member returned home shortly after the delivery and brought the kayak inside. The Oru Kayak solves many of the problems that have prevented me from purchasing a kayak sooner. A new one was ordered under warranty , but never arrived. As long as you buy from trusted place and read the description of the kayak to make sure they are made of good quality materials then you are most certainly okay. If needed, field repairs are easy with duct tape or epoxy. I do want say how awesome your customer service is. © 2020 Trustpilot A/S. They either simply won't staff up to support existing demand, or they just don't care. Check Price on Amazon Rating on Amazon. Oru Kayak has developed a way around those problems with Inlet, a portable origami folding kayak. A follow-up call was made, but again, part never arrived. Love the kayak - highly recommend! Interview. I would have happily payed for the replacements. Learn how to manage launch roadmaps with Asana--sign up for free today. I placed multiple emails to customer support with no response received. But yet you send me a survey to the email you state is not in your system. I have the 2015 Bay and really in need of nuts and screws no longer sold. It's shockingly simple and quick and became a fast favorite for our testers to assemble and disassemble. An order got lost, but Support took care of the issue in about 15 minutes! With Oru Kayaks, which by the way weigh about half of a traditional kayak, you just need to dissemble and give it a wipe down to remove sediment and saltwater. There was a problem adding this item to your Basket Please try again later. Oru Kayak is the original origami kayak that folds down and fits in your trunk. Oru Kayak considered that and came up with an origami-style folding kayak. I interviewed at Oru Kayak (San Francisco, CA) in January 2015. Brilliant! The Oru Bay Kayak is a great innovative kayak that has really taken off. The first time my ORU Kayak was put together, one of the 32" connectors broke. Overall I'd say get this kayak, but don't count on Oru being for you should you run into any problems. Also, I just received an e-mail stating seam channels are on the way. However, a Delta luggage counter attendant recently charged us $200 per bag because it was a few linear inches over their limit. Need kayak-type specific mounting instructions (e.g. I have the beach kayak. Now that you’ve officially met the Oru Kayak Bay Plus, you should know that it is a higher priced kayak.I don’t want to explain nitty gritty details over the next 1000 words when you can easily view it here in a few minutes and be excited about this phenomenally cool “gadget”: It has a wide-open design and a hard plastic shell that help it stay balanced and cut through the water with relative ease. Read honest and unbiased product reviews from our users. We do not have any recommendations at this time Continue shopping ... ORU KAYAK - Outdoors Item model number OKY101-ORA-OR Product Dimensions 83.82 x 33.02 x 73.66 cm; … Stows nicely in the trunk.I don't like the openess of the cockpit as more water seems to drip in. I was very unhappy with my recent experience ordering replacement parts. Today is Saturday and still no delivery. They've since strengthened it. This means that you should be able to use your ORU kayak for a span of three to ten years, depending on how often you use it. I'm a fairly novice kayaker, I've rented kayaks probably a dozen times as an adult and those have always been an enjoyable experience. Actually you all shipped me a duplicate order by mistake which I have sent back. Help is on the way: if you booked your travel on the KAYAK site with one of our providers, then you can go to Bookings and get info on around-the-clock support. Excellent customer service! The process took 2 weeks. It tracks really well too. As an apartment dweller, storing a kayak is a problem. I didn't order them. Bay ST is just one of the many innovations they have in their kayak line. Find helpful customer reviews and review ratings for Oru Kayak Oru Pack at Amazon.com. Shipping was prompt. We do not have any recommendations at this time Continue shopping ... ORU KAYAK - Outdoors Item model number OKY101-ORA-OR Product Dimensions 83.82 x 33.02 x 73.66 cm; … 1st time - due to my inexpirienced assembling, 2nd time - due to the faulty batch of "elbows" from the supplier - as LH explained, and they were willing to replace, but it was easy to fix. Told delivery was first made in full. Quick and accurate response to questions; had an issue where the retailer that had a vessel to "hand on" assemble had float bags packaged with the boat and informed us that they came packaged with purchase; only to find out that was evidently true with "2017" boats; and when ours were received we discovered that was no longer the case with our "2018" boats.Retailer did not offer any recourse; Oru offered a discount. The Oru kayak is made from a double-layered plastic scored with permanently molded creases to allow it to easily fold away. What you have is a kayak that will fold into a box, and like many of the kayaks with … I turned to the interwebs and found the Assembly Guidelines page on ORU Kayak’s website where there is an instructional video and a PDF document with step-by-step photos.. With some patience and a little more man-handling than I expected, I put it together the first time in about 30 minutes. Now … You want a kayak, but you don’t have space for one. The plastic pieces holding the bulkheads in on my model are weak - a known issue. Unfortunately, its design comes so close to perfect but falls short in … The folding Oru makes it easy to store and transport. I bought my ORU kayak last year, so have no idea why you think I just purchased one. Oru kayaks have a 10-year UV treatment and come with a 12-month warranty. By the second time it only took me 14 min. Inroduction: Oru Kayak Bay ST Review. I bought my ORU kayak last year. I didn't order them. Enter my first oru kayak … Honestly, after the first time or two setting up the Oru Beach, we had no problems or complaints with the process. I think they sent me a used kayak that was returned and charged me full price for it. In my experience, most airlines don’t charge an over-sized luggage fee for the kayak. I was very unhappy with my recent experience ordering replacement parts. It has taken weeks for me to get replacement part. The company used to be pretty good but now I wouldn't recommend them to anybody. The only problem? Opportunities: ORU Kayak will be releasing updated boats and expanding into the Australian market. When Anton Willis invented the portable, origami-influenced Oru Kayak in 2012, he very quickly wound up with a Kickstarter hit on his hands. Jeff with Oru Kayak shows you the best technique for rolling one of our folding origami kayaks. ORU Kayak Warranty parts not sent until I paid for the pieces. A new one was ordered under warranty , but never arrived. Should you buy a folding Oru kayak? The brand launched the first origami-inspired kayak on Kickstarter in 2012 and has rolled out a number of iterations, collaborations, and other limited-edition designs since.Today though, Oru Kayak introduces the Inlet, the brand’s first totally new origami pattern since the original Bay ST model. Oru has blamed lack of / slow response time on covid, but in reading on message boards this is not a new problem. Ordering was easy and technical help with picking out my accessories saved me some money, great experience and Thank you. For over $1,000 I’m worried about the durability of it. All rights reserved. The service offered by the delivery carrier chosen by Oru was less than satisfactory (UPS). I carried my Oru kayaks several miles to reach inland reservoirs with no problem at all. When mine broke, I wore to the company who were quick to reply that they would be happy to replace the part. No roof rack to deal with! A follow-up call was made, but again, part never arrived. Oru responds to durability concerns with videos of their kayaks being dragged across rocks and paddled in surf. Unfortunately, it had scratches and scuffs on it and a tear in the seam. With Oru Kayak, your grab-and-go kayak awaits. The oru foldable Kayaks seem like a great solution for me though. I bought my ORU kayak last year. A new one was ordered under warranty , but never arrived. Oru Kayak has developed a way around those problems with Inlet, a portable origami folding kayak. I am a travel nurse who moves frequently so space and storage is at a minimum. The parts took too long to arrive and I missed my kayak trip. Brian Day December 20, 2020 At 8:26 AM. ORU Kayak Warranty parts not sent until I paid for the pieces. The Inlet starts out as a bundle roughly the size of a piece of … Upon in inquiry, told delivery would happen Thursday. I was leaving for a trip in British Columbia and Oru was able to send me a replacement seat so that it arrived the day before I left - I appreciate the response to my request. You don’t even have to really, but this will increase your kayak’s longevity (which already has a manufacturer-rated lifespan of 20,000 fold cycles and a 10-year UV treatment). Excellent customer service! It’s a very convenient concept but on the water it’s pretty slow. Willis kept at it and eventually launched the Oru Kayak in what was at the time the most successful crowdfunding campaign for an outdoor product, ever. Great boat, arrived safe and sound (ORU Beach LT)Highly recommend if you are looking for a quality REC boat that is easily carried in any car. Oru Kayak launches new products with Asana. "Our big word for 2018 is families," says Willis. Stows nicely in the trunk.I don't like the openess of the cockpit as more water seems to drip in. Unpacking and setting up an Oru kayak takes about 10-20 minutes, although you should find you get faster with practice. Did not even charge me. California-based kayak maker Oru Kayak has made a name for itself through innovation and design. "We are hoping to offer a more family-friendly product by the end of the year, but that’s all I can say right now!" Brilliant! I can even carry it up the stairs of my third-floor apartment with relative ease. 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